Privacy Policy
This Privacy Policy explains how D & D Pest Control Limited collects, uses and protects personal information when you use this website or submit an enquiry to us.
We are committed to protecting your privacy and handling your personal information in a clear, fair and responsible way.
1. Who we are
D & D Pest Control Limited is a pest control company based in Norwich, England. For the purposes of data protection law, D & D Pest Control Limited is the data controller for the personal information collected through this website.
2. What personal information we collect
When you submit an enquiry through our website, we may collect the following information:
- Your name
- Your email address
- Your postcode
- Any other information you choose to include in your enquiry message, if a message field is provided
If you contact us by email, phone or another method, we may also collect the information you provide during that communication.
3. How we collect your information
We collect personal information when you:
- Complete an enquiry form on our website
- Email us directly
- Contact us about our pest control services
- Become a customer and provide information needed for us to carry out our services
Enquiry form submissions from this website are sent by email to info@danddpestcontrol.co.uk. Website enquiries are not used for newsletter marketing.
4. Why we use your personal information
We use your personal information for the following purposes:
| Purpose | Information used | Lawful basis |
|---|---|---|
| To respond to your enquiry | Name, email address, postcode and enquiry details | Legitimate interests and/or taking steps before entering into a contract |
| To provide pest control services if you become a customer | Contact details, service address, job details and related customer records | Contract and legitimate interests |
| To keep business, service and accounting records | Customer, job and invoice information | Legal obligation and legitimate interests |
| To protect the website from spam and misuse | Technical information processed by Google reCAPTCHA | Legitimate interests |
| To understand website performance and improve our website | Website analytics and usage data | Consent, where required, and legitimate interests where applicable |
| To measure the performance of advertising campaigns | Website and conversion tracking data | Consent, where required |
5. Website analytics, advertising and cookies
This website uses Google Analytics 4 through Google Site Kit to help us understand how visitors use the website. This may include information such as pages visited, approximate location, device type, browser type and how users interact with the website.
We may also use Google Ads conversion tracking to help us understand whether our advertising leads to enquiries or other useful actions on the website.
Google reCAPTCHA may be used on our forms to help protect the website from spam, automated submissions and misuse.
Some of these services use cookies or similar technologies. A separate Cookie Policy explains what cookies may be used, why they are used and how you can manage your cookie preferences.
6. Email marketing
We do not currently use website enquiry details to send newsletters or email marketing.
If this changes in the future, we will only send marketing emails where we have a lawful basis to do so, such as your consent or another permitted basis under applicable law. You will also be given a way to opt out of marketing emails.
7. Customer and job records
If your enquiry becomes a booking, job or customer record, we may collect and keep additional information needed to provide pest control services. This may include your service address, contact details, details of the pest issue, treatment records, appointment information, invoices and related service notes.
These customer and job records are handled separately from the website enquiry form and are kept for business, service, legal and accounting purposes.
8. Who we share your information with
We only share personal information where necessary. This may include sharing information with:
- Our website hosting provider
- Our website, IT or email support provider
- Google, where analytics, reCAPTCHA or advertising tracking services are used
- Professional advisers, accountants or legal advisers where required
- Regulators, authorities or other parties where required by law
We do not sell your personal information.
9. How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected.
- Website enquiries are normally kept for up to 12 months unless they become part of a customer or job record.
- Customer, job and service records may be kept for longer where needed for business records, service history, legal, insurance or accounting purposes.
- Accounting and invoice records may be kept for up to 6 years where required for tax and accounting purposes.
- Analytics and cookie data are kept in line with the settings used by the relevant analytics or advertising provider.
10. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
This includes using appropriate website security measures, email security, access controls and trusted service providers where needed.
11. International transfers
Some third-party services used on this website, such as Google services, may process information outside the United Kingdom. Where this happens, the relevant service provider is responsible for using appropriate safeguards for international data transfers.
12. Your rights
Under data protection law, you have rights over your personal information. These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your information
- Ask for your information to be transferred to another provider in certain circumstances
- Withdraw consent where we rely on consent to process your information
To exercise your rights, please contact us using the details below.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
D & D Pest Control Limited
13 The Close
Norwich
England
NR1 4DS
Email: info@danddpestcontrol.co.uk
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.
Website: https://ico.org.uk/
15. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we handle personal information.
Last updated: May 2026
This Privacy Policy is intended for use on the D & D Pest Control Limited website. It should be reviewed whenever the website forms, tracking tools, marketing activity or data handling processes change.
Who we are
Suggested text: Our website address is: https://dandd.beaconhosted.co.uk.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.